Troubleshooting the Celeste Sleep mobile app
App won’t reconnect during recording: After removing your sensor and putting it back on, you may find that the sensor screen and app screen look like the images below. If they remain in this state with the device on for longer than 60 seconds, remove the device then press and hold the power button on the side of the sensor until it powers off. Let it remain powered off for 30 seconds. Put the device back on. Allow the app several seconds to reconnect automatically. If it does not, you will need to restart the recording entirely.
CLEAR ALL DATA: You can reset the app and clear all the data. This removes recording sessions, devices, and your information. To reset the app and clear all the data press the GEAR icon at top right then Reset All Data
STUDY TOO SHORT: After your test, you may see a message under Previous studies that your recording was too short, recording under 4 hours, or similar message. If this is the case, the test data will not analyze or pass to the interpreting physician, so you will need to test again the next night.
SIGNAL STRENGTH: You may get a message on screen in the app that says “Waiting for Signal”. Please make sure your phone is within 5 ft of the sensor or remove obstructions, and wait several seconds for it to reconnect.
12 HOURS OF RECORDING: The app will only record for 12 hours max. For this reason, do not start the recording until you are ready for bed.
NOT ENOUGH SPACE: Your recording will require approximately 32 mb of storage on your phone and will not start if you do not have enough space. Remove some pictures or unused files or apps to clear space.
BLUETOOTH WILL NOT CONNECT/RE-CONNECT: Please force-close the app (quit by swiping up) and re-open.
If these methods have not worked, please contact your testing provider